Zoho Desk
Zoho Desk
API integration
Expand your
Helpdesk
integrations with the
Zoho Desk
API integration.
Perform all CRUD operations through our Proxy and Unified APIs.
Perform all CRUD operations through our Proxy and Unified APIs.
Trusted by world-class product and engineering teams
Trusted by world-class product and engineering teams
superAI
list_all_zohodesk_layout_validation_criteria
List criteria fields for layout validation rules in Zoho Desk. Requires layout id and category. Retu…
list_all_zohodesk_org_custom_field_criteria
Get criteria references of a custom field in Zoho Desk using field id and featureType. Returns encry…
get_single_zohodesk_import_by_id
Get information about a specific import in Zoho Desk using id. Returns fields including importInitia…
create_a_zohodesk_import
Create an import entry in Zoho Desk with required scopeId. Returns id, status, importInitiatedTime,…
list_all_zohodesk_agent_metrics
Get agents metrics filtered by duration, attributeGroup, and attributes in Zoho Desk. Returns agent…
list_all_zohodesk_session_metrics
Get session metrics with parameters duration, granularity, dimension, and dimensionValue in Zoho Des…
create_a_zohodesk_ticket_pin
Create a pin on the ticket with id in Zoho Desk. Requires entityId and type. Returns pin details inc…
list_all_zohodesk_ticket_pins
Get pins of a ticket in Zoho Desk using ticket id. Returns pinnedTime, isPublic, id, pinnedBy (user…
list_all_zohodesk_engine_supported_actions
Get supported actions for a module and event in Zoho Desk automation engine. Requires module, event,…
get_single_zohodesk_template_message_by_id
Get details of a template message by id in Zoho Desk. Returns fields including title, message, statu…
list_all_zohodesk_template_messages
List template messages for departmentId and type in Zoho Desk. Returns id, title, message, status, i…
list_all_zohodesk_sessions
List sessions in Zoho Desk. Returns fields including id, agentId, contactId, subject, status, unread…
get_single_zohodesk_session_by_id
Get details of a session in Zoho Desk by id. Returns fields including agentId, contactId, subject, u…
list_all_zohodesk_im_channels
Get a list of channels in Zoho Desk. Returns fields including id, name, integrationServiceType, acco…
get_single_zohodesk_im_channel_by_id
Get details of a channel in Zoho Desk by channel id. Returns fields including id, name, accountName,…
create_a_zohodesk_im_channel
Initiate a session with a template message in Zoho Desk using id. Requires receiverId, receiverType,…
create_a_zohodesk_execute_action
Execute an action with id on specified entityIds in Zoho Desk. Returns message, status, and actionRe…
update_a_zohodesk_support_plan_by_id
Update a support plan by id in Zoho Desk. Returns updated fields including supportType, creditDetail…
delete_a_zohodesk_support_plan_by_id
Delete a support plan by id in Zoho Desk. Returns no content on success.…
get_single_zohodesk_support_plan_by_id
Get details of a specific support plan in Zoho Desk by id. Returns fields including name, supportTyp…
create_a_zohodesk_support_plan
Create a support plan in Zoho Desk with required parameters name, status, departmentId, slaId, suppo…
list_all_zohodesk_support_plans
List all support plans for a department in Zoho Desk. Requires department_id. Returns support plan i…
zohodesk_deleted_resources_restore_all
Restore all deleted resources from the Recycle Bin in Zoho Desk. This operation returns a 202 status…
zohodesk_deleted_resources_delete_all
Delete all resources from the Recycle Bin in Zoho Desk. This operation permanently deletes all resou…
delete_a_zohodesk_deleted_resource_by_id
Delete resources from Recycle Bin in Zoho Desk by providing an array of resource ids. The response r…
zohodesk_deleted_resources_restore
Restore deleted resources by specifying ids in Zoho Desk. Returns success status, id, and error deta…
list_all_zohodesk_deleted_resources
List deleted resources in Zoho Desk with optional parameters from, limit, departmentId, sortBy, modu…
get_single_zohodesk_routing_preference_by_id
Get routing preferences for a department in Zoho Desk using department_id. Returns assignBacklog, as…
update_a_zohodesk_routing_preference_by_id
Update routing preferences with parameters like assignBacklog, isThresholdEnabled, backLogLimit, and…
update_a_zohodesk_skill_configuration_by_id
Update skill configuration with departmentId, attachSkillsOption, and autoSkillStamping in Zoho Desk…
get_single_zohodesk_skill_configuration_by_id
Get skill configuration for a department in Zoho Desk. Requires department_id. Returns autoSkillStam…
update_a_zohodesk_skill_type_by_id
Update a Skill Type by id in Zoho Desk. Returns fields id, name, departmentId, createdBy, createdTim…
delete_a_zohodesk_skill_type_by_id
Delete a skill type by id in Zoho Desk. Returns no content on success.…
list_all_zohodesk_skill_types
List all Skill Types with optional departmentId filter in Zoho Desk. Returns id, name, departmentId,…
create_a_zohodesk_skill_type
Create a Skill Type in Zoho Desk with required parameters name and departmentId. Returns id, name, d…
get_single_zohodesk_skill_type_by_id
Get details of a specific skill type by id in Zoho Desk. Returns id, name, departmentId, createdBy,…
delete_a_zohodesk_skill_by_id
Delete a skill by id in Zoho Desk. Returns no content on success.…
create_a_zohodesk_skill
Create a skill with name, status, skillTypeId, and criteria in Zoho Desk. Returns id, name, descript…
update_a_zohodesk_skill_by_id
Update a skill by id in Zoho Desk. Returns fields including id, name, description, status, skillType…
list_all_zohodesk_skills
List all skills in Zoho Desk for a given department_id. Returns skill id, name, description, status,…
get_single_zohodesk_skill_by_id
Get details of a specific skill in Zoho Desk by id. Returns fields including id, name, description,…
list_all_zohodesk_automation_feature_count
Get automation feature count for Zoho Desk. Requires feature parameter. For workflows, also requires…
update_a_zohodesk_agent_availability_config_by_id
Update agent availability configuration in Zoho Desk with parameters treatIdleAgentsAsOffline and ag…
get_single_zohodesk_agent_availability_config_by_id
Get agent availability configuration in Zoho Desk. Returns agentIdleTime (idle time in minutes) and…
list_all_zohodesk_online_agents
Get online agents for a specific departmentId in Zoho Desk. Returns agentId, status, chatStatus, pho…
list_all_zohodesk_offline_agents
Get offline agents for a specified departmentId in Zoho Desk. Returns agentId, status, chatStatus, p…
list_all_zohodesk_agent_availability
Get current availability of agents in Zoho Desk for departmentId, limit, and from. Returns agentId,…
list_all_zohodesk_finance_invoices
List invoices filtered by deskModuleName in Zoho Desk. Returns id, invoiceNumber, date, total, curre…
update_a_zohodesk_finance_invoice_by_id
Update invoice status for id in Zoho Desk. Requires finance_service and id. Returns no content on su…
update_a_zohodesk_finance_estimate_by_id
Update estimate status in Zoho Desk using finance_service and id. Returns no content on success.…
list_all_zohodesk_finance_estimates
List estimates filtered by deskModuleName and optional deskEntityId and status in Zoho Desk. Returns…
list_all_zohodesk_data_sharing_rules
Get data sharing rules in Zoho Desk. Returns sharing settings for tickets, calls, accounts, contract…
update_a_zohodesk_data_sharing_rule_by_id
Update data sharing rules for tickets, calls, accounts, contracts, contacts, tasks, events, and prod…
list_all_zohodesk_email_failure_alerts
List email delivery failure alerts for a specific department in Zoho Desk. Requires department. Retu…
delete_a_zohodesk_email_failure_alert_by_id
Clear all email delivery failure alerts for the specified department in Zoho Desk. Requires departme…
list_all_zohodesk_my_pending_approvals
Get my pending approvals with department parameter in Zoho Desk. Returns id, ticketId, ticketNumber,…
delete_a_zohodesk_holiday_list_by_id
Delete a holiday list by id in Zoho Desk. Returns no content on success.…
update_a_zohodesk_holiday_list_by_id
Update holiday list by id in Zoho Desk. Returns fields: id, name, status, holidays (with from, to, h…
list_all_zohodesk_holiday_lists
List holiday lists with optional filtering by status in Zoho Desk. Returns id, name, status, created…
get_single_zohodesk_holiday_list_by_id
Get holiday list details by id in Zoho Desk. Returns id, name, status, createdBy, createdTime, modif…
create_a_zohodesk_holiday_list
Create a holiday list in Zoho Desk with name, holidays, and status. Returns id, name, status, holida…
list_all_zohodesk_available_badge_icons
List available badge icons not assigned to any badges in Zoho Desk. Returns id and iconUrl for each…
zohodesk_badge_holders_remove
Remove badge holders by badge id in Zoho Desk. Requires id and userIds. Returns 200 status on succes…
list_all_zohodesk_badge_holders
List badge holders for a badge in Zoho Desk. Requires id. Returns users array with each user's id an…
create_a_zohodesk_badge_holder
Add users as badge holders in Zoho Desk by specifying id and userIds. Returns success status with no…
zohodesk_credit_holders_remove
Remove credit holders by dissociating users from the credit with id in Zoho Desk. Requires userIds l…
create_a_zohodesk_credit_holder
Add users as credit holders in Zoho Desk by specifying id and userIds. Returns success status with n…
list_all_zohodesk_credit_holders
List credit holders with credits for a given id in Zoho Desk. Returns users array with fields name a…
delete_a_zohodesk_creditworthy_activity_by_id
Delete a creditworthy activity by id in Zoho Desk. Returns status 200 on successful deletion.…
update_a_zohodesk_creditworthy_activity_by_id
Update creditworthy activity by id in Zoho Desk. Requires name and points. Returns isEnabled, name,…
create_a_zohodesk_creditworthy_activity
Add a creditworthy activity with name and points in Zoho Desk. Returns isEnabled, name, isCustom, de…
list_all_zohodesk_creditworthy_activities
List creditworthy activities with required parameters from and limit in Zoho Desk. Returns fields id…
delete_a_zohodesk_level_by_id
Delete a level by id in Zoho Desk user community. Returns 200 status on success.…
create_a_zohodesk_level
Create a new level in Zoho Desk with required parameters name and pointsToReach. Returns id, name, d…
update_a_zohodesk_level_by_id
Update level details by id in Zoho Desk. Requires name and pointsToReach. Returns id, name, descript…
list_all_zohodesk_levels
List levels starting from 'from' index with a maximum of 'limit' entries in Zoho Desk. Returns id, n…
delete_a_zohodesk_badge_by_id
Delete a badge by id in Zoho Desk. Returns status 200 on successful deletion.…
list_all_zohodesk_badges
List badges with required parameters from and limit in Zoho Desk. Returns fields id, name, descripti…
create_a_zohodesk_badge
Create a badge with name, isCustom in Zoho Desk. Returns name, isCustom, description, levelName, id,…
update_a_zohodesk_badge_by_id
Update badge details by id in Zoho Desk. Requires name. Returns name, isCustom, description, levelNa…
list_all_zohodesk_jira_issue_tickets
Get support tickets linked to a Jira issue in Zoho Desk by issue id. Returns ticketNumber, subject,…
zohodesk_ticket_count_by_field
Get ticket count filtered by field in Zoho Desk. Requires field parameter. Returns counts by status,…
get_single_zohodesk_ticket_count_by_id
Get ticket count in Zoho Desk filtered by optional parameters such as departmentId, assigneeId, cont…
list_all_zohodesk_bug_tickets
Get linked tickets for a bug in Zoho Desk using id. Returns ticketNumber, subject, dueDate, id, stat…
update_a_zohodesk_template_folder_by_id
Update a template folder by id in Zoho Desk. Returns folderId, folderName, folderDesc, departmentId,…
delete_a_zohodesk_template_folder_by_id
Delete a template folder by id in Zoho Desk. Returns a confirmation of deletion.…
get_single_zohodesk_template_folder_by_id
Get information about a specific template folder in Zoho Desk using id. Returns folderId, folderName…
list_all_zohodesk_template_folders
List all Template Folders for department_id with pagination from and limit in Zoho Desk. Returns fol…
create_a_zohodesk_template_folder
Create a template folder in Zoho Desk with folderName, departmentId, and folderAccessDetails.type. R…
zohodesk_email_templates_placeholders
Get placeholders for email templates in Zoho Desk for the specified module and departmentId. Returns…
update_a_zohodesk_email_template_by_id
Update an existing email template in Zoho Desk using id. Returns templateId, templateName, subject,…
delete_a_zohodesk_email_template_by_id
Delete an email template by id in Zoho Desk. Returns status 200 on successful deletion.…
zohodesk_email_templates_render
Render an existing email template with template id and entityId in Zoho Desk. Returns subject, body,…
create_a_zohodesk_email_template
Create a new email template in Zoho Desk with templateName, subject, recordType, departmentId, folde…
get_single_zohodesk_email_template_by_id
Get information about a specific email template in Zoho Desk using id. Returns templateId, templateN…
list_all_zohodesk_email_templates
List all email templates in Zoho Desk for a given department_id, from index, and limit. Returns temp…
zohodesk_community_users_follow_user
Follow a user by id in Zoho Desk. Returns no content on success with HTTP status 204.…
zohodesk_community_users_unfollow_user
Unfollow a user by id in Zoho Desk. Returns no content on success.…
zohodesk_topics_approve_topics
Approve topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and errors…
update_a_zohodesk_community_user_status_by_id
Update user status in community in Zoho Desk by id. The response returns no content. Requires isMode…
zohodesk_topics_restore_trashed_topics
Restore trashed topics by providing a list of topicIds in Zoho Desk. Returns success status, id, and…
list_all_zohodesk_community_preferences
Get community preferences using org_id in Zoho Desk. Returns landingPage indicating the default land…
update_a_zohodesk_topic_type_preference_by_id
Update topic type preferences in Zoho Desk by setting defaultTopicType and enabling enabledTopicType…
create_a_zohodesk_community_preference
Set community preferences in Zoho Desk with landingPage to determine home page content. Returns no c…
list_all_zohodesk_topic_types
Get topic types for the community in Zoho Desk using org_id. Returns defaultTopicType, enabledTopicT…
zohodesk_topic_types_disable_topic_type
Disable a topic type in Zoho Desk community by specifying type to disable and changeExisitingTopicTo…
list_all_zohodesk_category_or_forum_followers
List followers of a community category in Zoho Desk using id. Returns follower details including id,…
get_single_zohodesk_category_logo_by_id
Get category logo by category id and logo id in Zoho Desk. Returns the logo image or data associated…
zohodesk_forums_or_categories_get_category_or_forum_using_permalink
Get details of a community category or forum by permalink in Zoho Desk. Returns fields like id, name…
get_single_zohodesk_forums_or_category_by_id
Get details of a specific community category or forum in Zoho Desk using id. Returns fields like nam…
create_a_zohodesk_forums_or_category
Create a forum in Zoho Desk community category with parameters like name, parentCategoryId, descript…
list_all_zohodesk_forums_or_categories
List community categories filtered by optional departmentId in Zoho Desk. Returns id, name, descript…
update_a_zohodesk_forums_or_category_by_id
Update category or forum by id in Zoho Desk. Returns fields including id, name, description, visibil…
delete_a_zohodesk_forums_or_category_by_id
Delete a forum by id in Zoho Desk. Only empty forums can be deleted. Returns no content on success.…
zohodesk_forums_or_categories_sort_categories
Sort community categories by providing categoryIds in Zoho Desk. Returns no content on success.…
zohodesk_forums_or_categories_sort_forums
Sort forums by specifying categoryIds in Zoho Desk. Requires id of the community category and catego…
zohodesk_topic_comments_report_multiple_comments_as_spam
Mark multiple comments as spam in Zoho Desk. Requires commentIds and reason. Returns success status,…
zohodesk_topic_comments_report_comment_as_spam
Mark a comment as spam in Zoho Desk by providing the comment id and reason. Returns no content on su…
zohodesk_topics_report_topic_as_spam
Mark a forum topic as spam in Zoho Desk using id and reason. Returns no content on success.…
zohodesk_topics_report_multiple_topics_as_spam
Mark multiple topics as spam in Zoho Desk by providing topicIds and reason. Returns success status,…
get_single_zohodesk_comment_attachment_by_id
Get comment attachment content by community_topic_id, comment_id, and id in Zoho Desk. Returns the f…
get_single_zohodesk_reply_attachment_by_id
Get reply attachment content by community topic id, reply id, and attachment id in Zoho Desk. Return…
get_single_zohodesk_unassociated_attachment_by_id
Get unassociated attachment content by id in Zoho Desk. Returns the attachment content for an unasso…
get_single_zohodesk_topic_attachment_by_id
Get file attachment content from a topic in Zoho Desk. Requires id for communityTopics and attachmen…
create_a_zohodesk_comment_reply
Add a reply to a comment on a community topic in Zoho Desk. Requires id for community topic and comm…
delete_a_zohodesk_comment_reply_by_id
Delete a reply to a topic comment in Zoho Desk. Requires community_topic_id, comment_id, and id. Ret…
update_a_zohodesk_comment_reply_by_id
Update a published reply in Zoho Desk with id. Returns fields id, content, status, createdTime, modi…
delete_a_zohodesk_topic_comment_by_id
Trash a comment by id from a topic by id in Zoho Desk. Returns no content on success.…
get_single_zohodesk_topic_comment_by_id
Get a comment on a topic in Zoho Desk using id. Returns fields including id, content, status, create…
update_a_zohodesk_topic_comment_by_id
Update a published comment by id in Zoho Desk. Returns id, content, status, createdTime, modifiedTim…
create_a_zohodesk_topic_comment
Add a comment to a forum topic in Zoho Desk using id. Requires content with max 50000 chars. Returns…
list_all_zohodesk_topic_comments
List comments on a topic in Zoho Desk using id. Requires from and limit parameters. Returns comment…
zohodesk_topics_get_topic_by_permalink
Get forum topic by permalink in Zoho Desk. Returns fields including id, subject, content, createdTim…
list_all_zohodesk_topics
List forum topics with parameters from, limit, sortBy, and isAscending in Zoho Desk. Returns fields…
list_all_zohodesk_topic_voters
List users who voted in a forum topic in Zoho Desk by id. Requires from and limit parameters. Return…
list_all_zohodesk_topic_followers
List users who follow a forum topic in Zoho Desk by id. Requires from and limit parameters. Returns…
list_all_zohodesk_topic_participants
List topic participants for a given id in Zoho Desk. Requires from and limit parameters. Returns par…
delete_a_zohodesk_topic_tag_by_id
Dissociate tags from a forum topic in Zoho Desk. Requires id and tags. Returns no content on success…
create_a_zohodesk_topic_tag
Associate tags to a forum topic in Zoho Desk using id. Returns the name and permalink of each associ…
list_all_zohodesk_reopened_tickets_count
Get reopened tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketC…
zohodesk_topics_unlock_topic
Unlock a forum topic by id in Zoho Desk to allow further user actions. Returns no content on success…
zohodesk_topics_unfollow_topic
Unfollow a topic by id in Zoho Desk. Returns no content on success.…
zohodesk_topics_follow_topic
Follow a topic by id in Zoho Desk. Returns no content on success.…
zohodesk_topics_moderate_topic
Moderate a topic by id in Zoho Desk. Sets the topic to moderation mode where comments are hidden unt…
zohodesk_topics_lock_topic
Lock a forum topic by id in Zoho Desk to restrict further user actions. Returns no content on succes…
zohodesk_topics_move_topic
Move a forum topic identified by id to a different community category using categoryId in Zoho Desk.…
zohodesk_topics_unmoderate_topic
Unmoderate a forum topic in Zoho Desk by id to publish user comments without review. Returns no cont…
create_a_zohodesk_topic
Create a forum topic with subject, content, type, and categoryId in Zoho Desk. Returns fields includ…
update_a_zohodesk_topic_by_id
Update a published forum topic in Zoho Desk by id. Returns updated topic fields including subject, c…
zohodesk_topics_like_topic
Like a topic by id in Zoho Desk. Returns no content on success.…
delete_a_zohodesk_topic_by_id
Move a forum topic to trash in Zoho Desk. Requires id of the topic and orgId as query parameter. The…
zohodesk_topics_unlike_topic
Unlike a topic by id in Zoho Desk. Returns no content on success.…
zohodesk_domains_verify_domain
Verify a domain using method and domain parameters in Zoho Desk. Returns isVerified (verification st…
zohodesk_domains_apply_domain
Apply a domain to the default portal in Zoho Desk. Requires domain. Returns appliedTime, sslStatus,…
zohodesk_domains_reset_current_domain
Reset the current domain of the default portal in Zoho Desk. Returns no content on success.…
get_single_zohodesk_topic_by_id
Get a forum topic by id in Zoho Desk. Returns fields including subject, content, creator info, likeC…
list_all_zohodesk_total_response_count
Get total response count grouped by groupBy and filtered by duration in Zoho Desk. Returns count and…
list_all_zohodesk_response_times
List response times grouped by groupBy with isFirstResponse and duration parameters in Zoho Desk. Re…
list_all_zohodesk_resolution_times
List resolution times grouped by groupBy with required parameters groupBy and duration in Zoho Desk.…
list_all_zohodesk_domains
List domains with optional filters isVerified and isApplied in Zoho Desk. Returns domain, isVerified…
create_a_zohodesk_domain
Create a domain in Zoho Desk with the required domain address. Returns domain, isVerified (verificat…
list_all_zohodesk_unresolved_tickets_count
Get unresolved tickets count grouped by groupBy in Zoho Desk. Requires groupBy and duration. Returns…
list_all_zohodesk_closed_tickets_count
Get closed tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCou…
list_all_zohodesk_on_hold_tickets_count
Get on hold tickets count grouped by groupBy and filtered by duration in Zoho Desk. Returns ticketCo…
get_single_zohodesk_created_tickets_count_by_id
Get created tickets count grouped by groupBy for a specified duration in Zoho Desk. Returns totalTic…
get_single_zohodesk_transition_draft_attachment_by_id
Get attachment content of a transition draft in Zoho Desk. Requires ticket_id, transition_id, and id…
create_a_zohodesk_transition
Perform transition for a ticket in Zoho Desk using ticket_id and id. Returns a message confirming th…
delete_a_zohodesk_transition_draft_attachment_by_id
Delete attachment with id from a transition draft specified by ticket_id and transition_id in Zoho D…
create_a_zohodesk_during_actions_transition_draft
Save the during actions transition draft for ticket with ticket_id and transition with transition_id…
delete_a_zohodesk_during_actions_transition_draft_by_id
Delete the during actions transition draft for a ticket in Zoho Desk. Requires ticket_id and id. No…
list_all_zohodesk_applied_blueprint_details_of_ticket
Get applied blueprint details of ticket with id in Zoho Desk. Returns transitions with fromState, to…
get_single_zohodesk_during_transition_form_by_id
Get during transition form details for the given ticket_id and id in Zoho Desk. Returns formActions…
zohodesk_blueprints_revoke_blueprint_at_entity_level
Revoke blueprint from a ticket in Zoho Desk using ticket id. Returns a message confirming the bluepr…
zohodesk_blueprints_revoke_blueprint_from_blueprint_level
Revoke all entities from a specific blueprint in Zoho Desk using id. Returns a message confirming th…
list_all_zohodesk_blueprints
List all blueprints for a specified module in Zoho Desk. Optional parameters include departmentId an…
delete_a_zohodesk_blueprint_by_id
Delete a specific blueprint by id in Zoho Desk.…
zohodesk_blueprints_re_order_blueprints
Reorder blueprints for a specific department and module in Zoho Desk. Requires departmentId, module,…
update_a_zohodesk_blueprint_by_id
Update an existing blueprint by id in Zoho Desk. Returns updated blueprint details including criteri…
create_a_zohodesk_blueprint
Create a blueprint in Zoho Desk with required parameters: name, module, departmentId, layoutId, type…
get_single_zohodesk_blueprint_by_id
Get details of a specific blueprint by id in Zoho Desk. Returns blueprint id, name, description, typ…
update_a_zohodesk_business_hour_set_by_id
Update business hours set by id in Zoho Desk. Returns fields including id, name, status, type, busin…
delete_a_zohodesk_business_hour_set_by_id
Delete a business hours set by id in Zoho Desk. Returns no content on success.…
list_all_zohodesk_business_hour_sets
List business hour sets with optional filters from, limit, status, and businessHourIds in Zoho Desk.…
list_all_zohodesk_business_associated_automation_rules
List associated automation rules for a business hour set in Zoho Desk using id. Returns ruleId, rule…
get_single_zohodesk_business_hour_set_by_id
Get business hours set by id in Zoho Desk. Returns fields including name, businessTimes (startTime,…
create_a_zohodesk_business_hour_set
Create a business hour set with name, status, and type in Zoho Desk. Returns id, name, status, type,…
list_all_zohodesk_countries
List all countries available in Zoho Desk with fields id (country code), name, currencyCode, and cur…
update_a_zohodesk_agent_signature_by_id
Update signatures of an agent in Zoho Desk using id. Returns id, agentId, isActive (whether signatur…
list_all_zohodesk_languages
List all languages available in Zoho Desk. Returns language names as keys and their locale codes as…
list_all_zohodesk_agent_signatures
Get signatures of agent by id in Zoho Desk. Returns customizedSignatures with signature HTML and dep…
update_a_zohodesk_customized_agent_signature_by_id
Update signatures of an agent in Zoho Desk using id. Returns customizedSignatures with departmentId…
list_all_zohodesk_time_zones
List all time zones available in Zoho Desk. Returns an array of time zones with fields 'id' (time zo…
update_a_zohodesk_support_email_address_sub_domain_by_id
Update the support email address subdomain in Zoho Desk. Requires supportEmailDomain. Returns update…
update_a_zohodesk_organization_mail_configuration_by_id
Update organization-level MailConfigurations in Zoho Desk. Requires boolean parameters privateThread…
update_a_zohodesk_department_mail_configuration_by_id
Update department-level MailConfigurations for a specific department in Zoho Desk. Returns the updat…
list_all_zohodesk_department_mail_configurations
List MailConfigurations for a specific department in Zoho Desk. Requires department_id. Returns priv…
list_all_zohodesk_organization_mail_configurations
List organization-level MailConfigurations in Zoho Desk. Returns privateThreadConfig, agentNameInTic…
delete_a_zohodesk_support_email_adddress_by_id
Delete a SupportEmailAddress by id in Zoho Desk.…
create_a_zohodesk_support_email_adddress
Create a SupportEmailAddress with departmentId, friendlyName, and address in Zoho Desk. Returns id,…
list_all_zohodesk_support_email_adddress
List SupportEmailAddresses for a given departmentId in Zoho Desk. Returns id, address, friendlyName,…
get_single_zohodesk_support_email_adddress_by_id
Get details of a SupportEmailAddress by id in Zoho Desk. Returns id, address, friendlyName, departme…
update_a_zohodesk_support_email_adddress_by_id
Update details of an existing SupportEmailAddress by id in Zoho Desk. Returns id, address, departmen…
create_a_zohodesk_mail_reply_address
Create a MailReplyAddress with departmentId, address, and displayName in Zoho Desk. Returns id, addr…
get_single_zohodesk_mail_reply_address_by_id
Get details of a MailReplyAddress by id in Zoho Desk. Returns fields including address, isVerified,…
update_a_zohodesk_mail_reply_address_by_id
Update an existing MailReplyAddress by id in Zoho Desk. Returns fields including id, address, displa…
delete_a_zohodesk_mail_reply_address_by_id
Delete a MailReplyAddress by id in Zoho Desk.…
zohodesk_mail_reply_address_send_verification_mail
Send a verification mail to the MailReplyAddress identified by id in Zoho Desk. The response confirm…
delete_a_zohodesk_dependency_mapping_by_id
Delete a dependency mapping by id in Zoho Desk.…
list_all_zohodesk_mail_reply_address
List mail reply addresses for department_id in Zoho Desk. Returns id, address, displayName, isActive…
list_all_zohodesk_possible_dependency_mappings
Get possible dependency mappings in a layout in Zoho Desk using layout_id. Returns parent and child…
list_all_zohodesk_dependency_mappings
List dependency mappings in a layout in Zoho Desk. Requires layout_id. Returns mappings with parent…
create_a_zohodesk_dependency_mapping
Create a dependency mapping in Zoho Desk with layoutId, parentId, childId, and mappings. Returns id,…
update_a_zohodesk_dependency_mapping_by_id
Update details of an existing dependency mapping in Zoho Desk using id. Returns id, parent and child…
update_a_zohodesk_validation_rule_by_id
Update details of an existing validation rule by layout_id and id in Zoho Desk. Returns updated fiel…
delete_a_zohodesk_validation_rule_by_id
Delete a validation rule by id from a layout using layout_id in Zoho Desk. No content is returned in…
list_all_zohodesk_validation_rules
Get layout validation rules with limit in Zoho Desk. Returns id, fieldName, fieldConditions, created…
get_single_zohodesk_validation_rule_by_id
Get a validation rule by id and layout_id in Zoho Desk. Returns fields including fieldConditions (ru…
create_a_zohodesk_validation_rule
Create a validation rule for a field in a layout in Zoho Desk. Requires layout id and fieldCondition…
create_a_zohodesk_layout_rule
Create a layout rule for layout_id in Zoho Desk with required fieldName, name, and fieldConditions.…
update_a_zohodesk_layout_rule_by_id
Update an existing layout rule by layout_id and id in Zoho Desk. Returns fields including name, desc…
delete_a_zohodesk_layout_rule_by_id
Delete a layout rule by id from a layout specified by layout_id in Zoho Desk.…
list_all_zohodesk_layout_rule_criteria_fields
List criteria fields for layout rules in Zoho Desk for layout identified by id and category. Returns…
get_single_zohodesk_layout_picklist_value_by_id
Get picklist values for a specific field in a layout in Zoho Desk using layout_id and id. Returns pi…
update_a_zohodesk_record_picklist_value_by_id
Replace the oldValue with newValue for the PickList field identified by fieldId in all existing reco…
list_all_zohodesk_layout_rules
Get layout rules filtered by limit in Zoho Desk. Returns id, name, description, fieldName, layoutId,…
get_single_zohodesk_layout_rule_by_id
Get a single layout rule by layout_id and id in Zoho Desk. Returns fields including name, descriptio…
zohodesk_layout_fields_clone_fields_to_other_layouts
Clone a field identified by id from layout identified by layout_id to other layouts in Zoho Desk. Re…
delete_a_zohodesk_layout_field_by_id
Remove a field from a layout in Zoho Desk using layout id and field id. The response confirms the un…
zohodesk_layouts_deactivate_layout
Deactivate an existing layout by id in Zoho Desk and transfer entities to another layout specified b…
list_all_zohodesk_layout_profiles
Get layout profiles by layout id in Zoho Desk. Returns profileName, isDefault, id, and type fields f…
create_a_zohodesk_layout_profile
Associate layout profiles to the layout using id. Returns no content on success.…
get_single_zohodesk_standard_layout_format_by_id
Get the standard layout format for the specified module in Zoho Desk. Requires module parameter. Ret…
get_single_zohodesk_my_form_by_id
Get details of a layout based on the current user's profile in Zoho Desk. Requires layoutId. Returns…
delete_a_zohodesk_layout_by_id
Delete a layout by id in Zoho Desk and transfer entities to the layout specified by transferToLayout…
zohodesk_layouts_clone_layout
Create a new layout by cloning an existing layout in Zoho Desk using id. Requires layoutName, layout…
zohodesk_layouts_activate_layout
Activate a deactivated layout by id in Zoho Desk. Returns layout details including id, layoutName, l…
list_all_zohodesk_layouts
List layouts for a specified module in Zoho Desk. Requires module, status, from, and limit. Returns…
update_a_zohodesk_field_permission_by_id
Update field permissions for a specific field in Zoho Desk using id. Returns profiles with profileNa…
list_all_zohodesk_field_permissions
Get field permissions for all profiles in Zoho Desk for the field identified by id. Returns profileN…
get_single_zohodesk_layout_by_id
Get layout details by id in Zoho Desk. Returns fields including id, layoutName, layoutDesc, layoutDi…
update_a_zohodesk_layout_by_id
Update details of an existing layout in Zoho Desk by layout id. Returns fields including id, layoutN…
create_a_zohodesk_layout
Create a layout with module, isDefaultLayout, and sections in Zoho Desk. Returns id, layoutName, lay…
delete_a_zohodesk_module_organization_field_by_id
Delete a custom field by id in Zoho Desk. Returns a 200 status on successful deletion.…
list_all_zohodesk_organization_custom_fields_count
Get organization custom fields count in a module in Zoho Desk. Requires module. Returns types, maxim…
create_a_zohodesk_module_organization_field
Create a field in Zoho Desk for the specified module. Requires module, displayLabel, and type. Retur…
list_all_zohodesk_module_organization_fields
Get organization fields in a module in Zoho Desk. Requires module parameter. Returns fields with dis…
get_single_zohodesk_module_organization_field_by_id
Get a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHel…
update_a_zohodesk_module_organization_field_by_id
Edit a field by id in Zoho Desk. Returns displayLabel, apiName, isCustomField, toolTipType, showToHe…
get_single_zohodesk_event_comment_by_id
Get a specific event comment by event_id and id in Zoho Desk. Returns fields including id, content,…
update_a_zohodesk_record_by_id
Update a record identified by id in module module_api_name in Zoho Desk. Returns updated fields incl…
delete_a_zohodesk_record_by_id
Move records to the Recycle Bin in Zoho Desk using module_api_name and recordIds. Returns success st…
zohodesk_records_record_count
Get record count for module_api_name in Zoho Desk. Requires viewId. Returns count field indicating n…
zohodesk_records_update_many_records
Update multiple records in Zoho Desk by specifying module_api_name, ids (max 50), and fieldName. Ret…
list_all_zohodesk_user_modules
Get modules accessible to the current user profile in Zoho Desk. Returns fields including id, displa…
list_all_zohodesk_records
Get records from a specified module in Zoho Desk using viewId. Returns fields including id, name, cr…
get_single_zohodesk_record_by_id
Get a single record by module_api_name and id in Zoho Desk. Returns fields including id, name, layou…
create_a_zohodesk_record
Create a record in Zoho Desk. Requires the primary field 'name' of the module. Returns the created r…
create_a_zohodesk_display_entity
Post request to auto display an entity in Zoho Desk by specifying agent_id, entity_name (tickets or…
list_all_zohodesk_modules
Get all modules in Zoho Desk. Returns fields including id, displayLabel, apiName, nameField, pluralL…
get_single_zohodesk_module_by_id
Get a Module by id in Zoho Desk. Returns fields including displayLabel, apiName, description, create…
update_a_zohodesk_module_by_id
Edit a custom module in Zoho Desk by module id. Requires singularLabel, pluralLabel, departmentIds,…
create_a_zohodesk_module
Create a Custom Module in Zoho Desk with singularLabel and pluralLabel. Returns fields including id,…
delete_a_zohodesk_event_comment_by_id
Delete an event comment by event_id and id in Zoho Desk. Returns no content on success.…
update_a_zohodesk_event_comment_by_id
Update an event comment by event_id and id in Zoho Desk. Returns id, content, contentType, commenter…
create_a_zohodesk_event_comment
Create a comment on an event in Zoho Desk using event id. Returns id, content, contentType, commente…
list_all_zohodesk_event_comments
List event comments for event id in Zoho Desk. Returns comment id, content, contentType, commentedTi…
delete_a_zohodesk_spam_event_by_id
Delete spam events by providing eventIds in Zoho Desk. Returns success status, id, and error details…
update_a_zohodesk_spam_event_by_id
Update multiple events by providing ids, fieldName, and optionally fieldValue and isCustomField in Z…
list_all_zohodesk_event_tickets
List events for a ticket in Zoho Desk using ticket id. Returns event details including subject, crea…
zohodesk_spam_events_empty_spam_events
Delete all spam events for the specified departmentId in Zoho Desk. Returns status 202 on success.…
zohodesk_events_update_many_events
Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs t…
create_a_zohodesk_event
Create an event with departmentId, subject, startTime, duration, and contactId in Zoho Desk. Returns…
get_single_zohodesk_event_by_id
Get details of a specific event in Zoho Desk by id. Returns fields including subject, startTime, sta…
update_a_zohodesk_event_by_id
Update event details by id in Zoho Desk. Returns fields including modifiedTime, contactId, subject,…
delete_a_zohodesk_event_by_id
Delete events by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of event IDs t…
update_a_zohodesk_calls_comment_by_id
Update a call comment by call_id and id in Zoho Desk. Returns fields id, content, contentType, comme…
delete_a_zohodesk_calls_comment_by_id
Delete a call comment by call_id and id in Zoho Desk. Returns no content on success.…
list_all_zohodesk_events
List events in Zoho Desk with optional filters like startTime, departmentId, assignee, and isComplet…
list_all_zohodesk_calls_comments
List call comments for call with id in Zoho Desk. Requires limit parameter. Returns comment id, cont…
create_a_zohodesk_calls_comment
Create a call comment for call with id in Zoho Desk. Returns id, content, contentType, commentedTime…
get_single_zohodesk_calls_comment_by_id
Get a call comment by call_id and id in Zoho Desk. Returns fields including id, content, contentType…
zohodesk_spam_calls_empty_spam_calls
Delete all spam calls for the specified departmentId in Zoho Desk. Returns status 202 on success.…
zohodesk_calls_update_many_calls
Update multiple calls by providing ids, fieldName, and optionally fieldValue and isCustomField in Zo…
zohodesk_calls_clear_live_call_mapping_from_an_activity
Clear the live call mapping from a call in Zoho Desk using the call id. The response returns no cont…
list_all_zohodesk_ticket_calls
List calls associated with a ticket in Zoho Desk by ticket id. Returns call details including subjec…
delete_a_zohodesk_spam_call_by_id
Delete spam calls by providing callIds in Zoho Desk. Returns success status, id, and errors for each…
create_a_zohodesk_call
Create a call in Zoho Desk with required parameters departmentId, subject, startTime, direction, dur…
update_a_zohodesk_call_by_id
Update call details by id in Zoho Desk. Returns fields including id, subject, description, status, d…
delete_a_zohodesk_call_by_id
Delete calls by moving call entries to the Recycle Bin in Zoho Desk. Requires entityIds list of call…
list_all_zohodesk_ticket_activities
List activities for a ticket in Zoho Desk using ticket id. Returns fields including id, activityType…
delete_a_zohodesk_spam_activity_by_id
Delete all spam activities for a department in Zoho Desk. Requires departmentId. Returns status 202…
list_all_zohodesk_calls
List calls in Zoho Desk with optional filters like include, from, limit, departmentId, departmentIds…
get_single_zohodesk_call_by_id
Get details of a specific call in Zoho Desk by id. Returns fields including subject, status, duratio…
create_a_zohodesk_task_attachment
Create a task attachment in Zoho Desk by uploading a file to the task identified by id. Returns fiel…
delete_a_zohodesk_task_attachment_by_id
Delete a task attachment by task id and attachment_id in Zoho Desk. This operation removes the speci…
list_all_zohodesk_product_attachments
List all attachments for a product in Zoho Desk using product id. Returns id, name, size, createdTim…
create_a_zohodesk_product_attachment
Create an attachment for a product in Zoho Desk using product id. Returns id, name, size, creatorId,…
delete_a_zohodesk_product_attachment_by_id
Delete an attachment from a product in Zoho Desk using product id and attachment_id. Returns no cont…
list_all_zohodesk_ticket_followers
Get the list of users following a ticket in Zoho Desk using ticket id. Returns followers' id, firstN…
create_a_zohodesk_ticket_follower
Add one or more users as followers to a ticket in Zoho Desk. Requires ticket id and followerIds list…
delete_a_zohodesk_ticket_follower_by_id
Remove one or more users from the followers list of a ticket in Zoho Desk. Requires ticket id and fo…
list_all_zohodesk_task_attachments
Get attachments for a specific task in Zoho Desk by task id. Returns attachment id, name, size, crea…
list_all_zohodesk_contact_followers
Get the list of users following a contact in Zoho Desk. Requires contact id. Returns followers' id,…
delete_a_zohodesk_contact_follower_by_id
Remove one or more users from the followers list of a contact in Zoho Desk. Requires contact id and…
create_a_zohodesk_contact_follower
Add one or more users as followers to a contact in Zoho Desk. Requires contact id and followerIds li…
list_all_zohodesk_entity_followers
Get list of followers for an entity in Zoho Desk using module_api_name and id. Returns follower deta…
get_single_zohodesk_entity_followers_count_by_id
Get the count of followers for an entity in Zoho Desk using module_api_name and id. Returns the coun…
list_all_zohodesk_account_followers
Get list of users following an account in Zoho Desk. Requires account id. Returns followers' id, fir…
create_a_zohodesk_account_follower
Add one or more users as followers to an account in Zoho Desk. Requires account id and followerIds l…
delete_a_zohodesk_account_follower_by_id
Remove one or more users from the followers list of an account in Zoho Desk. Requires account id and…
create_a_zohodesk_duplicate_accounts_default_field
Set the default field for account deduplication in Zoho Desk using fieldName and markDefault paramet…
list_all_zohodesk_duplicate_contacts
List duplicate contacts by fieldName in Zoho Desk. Returns count and fieldValue for duplicates. Note…
list_all_zohodesk_duplicate_accounts_details
List details of duplicate accounts in Zoho Desk using fieldName and fieldValues. Returns accounts ar…
get_single_zohodesk_duplicate_accounts_default_field_by_id
Get the default field name set for account deduplication in Zoho Desk. Returns the fieldName which i…
list_all_zohodesk_duplicate_contacts_details
List details of duplicate contacts in Zoho Desk using fieldName and fieldValues. Returns fieldValue…
list_all_zohodesk_duplicate_accounts
List duplicate accounts by fieldName in Zoho Desk. Returns count and fieldValue for each duplicate g…
list_all_zohodesk_accounts_attachments
List files attached to an account in Zoho Desk using account id. Returns attachment id, name, size,…
delete_a_zohodesk_contacts_attachment_by_id
Delete a contact attachment by contact_id and id in Zoho Desk. The response confirms successful dele…
create_a_zohodesk_contacts_attachment
Create a contact attachment for contact id in Zoho Desk. Returns id, name, size, creatorId, createdT…
create_a_zohodesk_accounts_attachment
Create an attachment for an account in Zoho Desk using account id. Returns id, name, size, creatorId…
delete_a_zohodesk_accounts_attachment_by_id
Delete an attachment from an account in Zoho Desk using account id and attachment_id. Returns status…
update_a_zohodesk_ticket_attachment_by_id
Update a ticket attachment's properties in Zoho Desk using ticket id and attachment id. Returns upda…
delete_a_zohodesk_ticket_attachment_by_id
Delete a ticket attachment by ticket_id and id in Zoho Desk. No content is returned in the response.…
create_a_zohodesk_upload
Upload a file in Zoho Desk. Returns id, name, size, creatorId, createdTime, isPublic, and href of th…
list_all_zohodesk_contacts_attachments
List files attached to a contact in Zoho Desk using contact id. Returns attachment id, name, size, c…
list_all_zohodesk_ticket_attachments
List files attached to a ticket in Zoho Desk using ticket id. Returns attachment id, name, size, cre…
create_a_zohodesk_ticket_attachment
Create a ticket attachment in Zoho Desk using ticket id. Returns id, name, size, creatorId, createdT…
update_a_zohodesk_contracts_comment_by_id
Update a contract comment by contract_id and id in Zoho Desk. Returns updated comment fields includi…
list_all_zohodesk_contracts_comments
List contract comments for contract id in Zoho Desk. Returns id, content, contentType, commentedTime…
delete_a_zohodesk_contracts_comment_by_id
Delete a contract comment by contract_id and id in Zoho Desk. Returns 200 status on success.…
get_single_zohodesk_contracts_comment_by_id
Get a contract comment by contract_id and id in Zoho Desk. Returns fields including id, content, con…
create_a_zohodesk_contracts_comment
Create a contract comment for contract with id in Zoho Desk. Returns id, content, contentType, comme…
create_a_zohodesk_tasks_comment
Create a comment on a task in Zoho Desk using task id. Returns comment id, content, contentType, com…
update_a_zohodesk_tasks_comment_by_id
Update a task comment with id in Zoho Desk. Requires task_id and id. Returns updated comment fields…
delete_a_zohodesk_tasks_comment_by_id
Delete a task comment by task id and comment_id in Zoho Desk.…
delete_a_zohodesk_accounts_comment_by_id
Delete an account comment by account id and comment_id in Zoho Desk. Returns 200 status on successfu…
list_all_zohodesk_tasks_comments
List comments on a task in Zoho Desk using id. Returns comment id, content, contentType, commentedTi…
get_single_zohodesk_tasks_comment_by_id
Get a task comment by task_id and id in Zoho Desk. Returns fields including id, content, contentType…
get_single_zohodesk_accounts_comment_by_id
Get an account comment by account id and comment_id in Zoho Desk. Returns fields including id, conte…
create_a_zohodesk_accounts_comment
Create an account comment for account with id in Zoho Desk. Returns id, content, contentType, commen…
update_a_zohodesk_accounts_comment_by_id
Update an account comment by account id and comment_id in Zoho Desk. Returns fields id, content, con…
delete_a_zohodesk_ticket_template_by_id
Delete ticket templates by ids in Zoho Desk. Returns success status, id, and errors if any for each…
get_single_zohodesk_ticket_comment_history_by_id
Get the history of comment activities on a ticket comment in Zoho Desk using ticket_id and id. Retur…
list_all_zohodesk_accounts_comments
List comments on an account in Zoho Desk using id. Returns comment id, content, contentType, comment…
get_single_zohodesk_ticket_template_by_id
Get details of a specific ticket template in Zoho Desk using id. Returns fields like ticketTemplateN…
create_a_zohodesk_ticket_template
Create a ticket template with ticketTemplateName and ticketTemplateValues in Zoho Desk. Returns id,…
update_a_zohodesk_ticket_template_by_id
Update details of a specific ticket template in Zoho Desk using id. Returns fields showInCustomerPor…
get_single_zohodesk_customer_feedback_placeholder_link_by_id
Get the customer feedback placeholder link for departmentId in Zoho Desk. Returns an HTML snippet in…
list_all_zohodesk_ticket_templates
List ticket templates with required limit parameter in Zoho Desk. Returns id, ticketTemplateName, la…
list_all_zohodesk_ticket_comments
List ticket comments for ticket id in Zoho Desk. Requires limit parameter. Returns comment id, comme…
list_all_zohodesk_customer_feedback
List all customer feedback for a given department in Zoho Desk. Requires department. Returns fields…
get_single_zohodesk_customer_feedback_by_id
Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text.…
get_single_zohodesk_customer_feeback_content_by_id
Get customer feedback content by id in Zoho Desk. Returns the content field with the feedback text.…
create_a_zohodesk_ticket_comment
Create a comment on a ticket in Zoho Desk with id. Returns comment id, content, contentType, isPubli…
get_single_zohodesk_ticket_comment_by_id
Get ticket comment by ticket_id and id in Zoho Desk. Returns fields like id, content, plainText, com…
update_a_zohodesk_ticket_comment_by_id
Update ticket comment with id in Zoho Desk. Returns fields: modifiedTime, attachments (id, name, siz…
delete_a_zohodesk_ticket_comment_by_id
Delete a ticket comment using ticket_id and id in Zoho Desk.…
list_all_zohodesk_ticket_tags
List ticket tags for a specific department_id in Zoho Desk. Returns fields id, name, ticketCount, an…
zohodesk_ticket_tags_replace_specified_tags
Replace the specified tag using tag_id and id in Zoho Desk. Returns no content on success.…
zohodesk_ticket_tags_ticket_tags
List tags for a ticket in Zoho Desk using ticket id. Returns tag id, name, and tagType for each tag…
zohodesk_ticket_tags_tickets_by_tags
List tags associated with a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id f…
list_all_zohodesk_recent_tags
List the five most recent tags associated with tickets in Zoho Desk for the specified departmentId.…
list_all_zohodesk_search_tags
Get tags from Zoho Desk by departmentId. Returns tag name, tagType, and id fields in the response.…
update_a_zohodesk_recent_tag_by_id
Update recent tags by adding a tag to the list of recently viewed tags in Zoho Desk. Requires tag id…
delete_a_zohodesk_ticket_tag_by_id
Dissociate tags from a ticket in Zoho Desk using ticket id and a list of tag names. Returns status 2…
create_a_zohodesk_ticket_tag
Associate tags to a ticket in Zoho Desk using ticket id. Returns tag name, tagType, and id for each…
list_all_zohodesk_active_timer
List active timers for a department in Zoho Desk using department_id. Returns owner details, timer s…
get_single_zohodesk_active_timer_by_id
Get currently running active timers for an agent in Zoho Desk by departmentId. Returns timer details…
list_all_zohodesk_active_ticket_timers
List active ticket timers for ticket with id in Zoho Desk. Returns owner details (firstName, lastNam…
list_all_zohodesk_active_task_timers
List active task timers for task with id in Zoho Desk. Returns timer state, hours, minutes, seconds,…
list_all_zohodesk_account_time_entries
List time entries for an account in Zoho Desk using account id. Returns fields including owner detai…
zohodesk_task_timer_task_timer_actions
Perform timer action START, STOP, PAUSE, or RESUME on a specific task in Zoho Desk. Returns hours, m…
get_single_zohodesk_task_timer_by_id
Get the time elapsed and current state of the task timer in Zoho Desk for the specified task id. Ret…
zohodesk_ticket_timer_ticket_timer_actions
Perform timer action on a ticket in Zoho Desk using ticket id and action. Returns hours, minutes, se…
get_single_zohodesk_ticket_timer_by_id
Get the time elapsed and current state of the ticket timer for a ticket in Zoho Desk. Returns hours,…
list_all_zohodesk_contact_time_entry
List time entries for a contact in Zoho Desk using contact id. Returns fields like owner details, ti…
get_single_zohodesk_contact_time_entries_summation_by_id
Get summation of time entries for a contact in Zoho Desk using contact id. Returns totalMins, totalH…
get_single_zohodesk_account_time_entries_summation_by_id
Get summation of time entries for an account in Zoho Desk using account id. Returns totalMins, total…
delete_a_zohodesk_task_time_entry_by_id
Delete a task time entry by task_id and id in Zoho Desk. This operation removes the specified time e…
list_all_zohodesk_agent_time_entries
List agent time entries for a given id in Zoho Desk. Returns fields including owner details, time sp…
get_single_zohodesk_task_time_entries_summation_by_id
Get summation of task time entries for task with id in Zoho Desk. Returns totalMins, totalHours, tot…
get_single_zohodesk_agent_time_entry_by_id
Get an agent time entry by agent_id and id in Zoho Desk. Returns fields including owner details, tim…
get_single_zohodesk_agent_time_entries_summation_by_id
Get summation of agent time entries for agent with id in Zoho Desk. Returns totalMins, totalHours, t…
get_single_zohodesk_task_time_entry_by_id
Get a task time entry by task_id and id in Zoho Desk. Returns fields including owner details, time s…
list_all_zohodesk_task_time_entry
List time entries for a task in Zoho Desk using task id. Returns fields including id, executedTime,…
create_a_zohodesk_task_time_entry
Create a task time entry in Zoho Desk with executedTime. Returns fields including id, executedTime,…
update_a_zohodesk_task_time_entry_by_id
Update a task time entry by task_id and id in Zoho Desk. Returns fields including secondsSpent, pare…
update_a_zohodesk_ticket_approval_by_id
Update a ticket time entry by ticket_id and id in Zoho Desk. Returns fields including secondsSpent,…
zohodesk_ticket_time_entry_ticket_time_entries_by_billing_type
Get ticket time entries by billingType for ticket with id in Zoho Desk. Returns entries with fields…
zohodesk_ticket_time_entry_summation_of_ticket_time_entries
Get summation of time entries for a ticket in Zoho Desk using ticket id. Returns totalMins, totalHou…
list_all_zohodesk_ticket_approvals
List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details,…
get_single_zohodesk_ticket_approval_by_id
Get a time entry for a ticket in Zoho Desk using ticket_id and id. Returns fields like owner details…
create_a_zohodesk_ticket_approval
Create a time entry for a ticket in Zoho Desk using ticket_id. Requires executedTime. Returns fields…
create_a_zohodesk_ticket_time_entry
Create a ticket time entry for ticket_id in Zoho Desk. Requires executedTime. Returns fields includi…
update_a_zohodesk_ticket_time_entry_by_id
Update an existing ticket time entry in Zoho Desk using ticket_id and id. Returns fields including s…
delete_a_zohodesk_ticket_time_entry_by_id
Delete a ticket time entry by ticket_id and id in Zoho Desk. Returns 200 status on successful deleti…
list_all_zohodesk_ticket_time_entry
List time entries for a ticket in Zoho Desk using ticket id. Returns fields including owner details,…
get_single_zohodesk_ticket_time_entry_by_id
Get a time entry for a ticket in Zoho Desk using ticket_id and id. Returns fields including owner de…
list_all_zohodesk_search_event
Search events in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, pri…
list_all_zohodesk_search_products
Search products in Zoho Desk using parameters like productName, productCode, id, departmentId, conta…
list_all_zohodesk_search_activities
Search activities in Zoho Desk with parameters such as departmentId, id, subject, ticketNumber, stat…
list_all_zohodesk_search_records
Search records in Zoho Desk custom module using module_api_name. Returns fields including id, name,…
list_all_zohodesk_search_articles
Search help articles in Zoho Desk using parameters like title, departmentId, id, categoryName, categ…
list_all_zohodesk_search_accounts
Search accounts in Zoho Desk with parameters like id or accountName. Returns fields including id, ac…
list_all_zohodesk_search_tasks
Search tasks in Zoho Desk with parameters like id, subject, ticketNumber, status, priority, assignee…
list_all_zohodesk_search_call
Search calls in Zoho Desk with parameters like id, departmentId, subject, ticketNumber, status, prio…
list_all_zohodesk_search_contacts
Search contacts in Zoho Desk using parameters like id, fullName, lastName, email, phone, and account…
list_all_zohodesk_search_modules
Search across modules in Zoho Desk with searchStr, departmentId, from, limit, and sortBy parameters.…
list_all_zohodesk_search_tickets
Search tickets in Zoho Desk using parameters like subject, status, priority, email, phone, assigneeI…
get_single_zohodesk_last_accessed_view_by_id
Get the last accessed view for the specified module and departmentId in Zoho Desk. Returns view id,…
update_a_zohodesk_last_accessed_view_by_id
Update the last accessed view for a user in Zoho Desk using id and optional departmentId. The respon…
create_a_zohodesk_starred_view
Star a view by id in Zoho Desk. Optionally specify departmentId as a query parameter. The response r…
list_all_zohodesk_starred_views
List starred views for the module in Zoho Desk. Requires module. Returns starred view id, name, isCu…
list_all_zohodesk_views
List views for a specific module in Zoho Desk using module. Returns id, name, and isCustomView field…
delete_a_zohodesk_starred_view_by_id
Remove star from a view by id in Zoho Desk, disabling quick access to the view. Optional departmentI…
list_all_zohodesk_billing_history_time_track_settings
List history details of billing TimeTrack Settings for a department using dep_id. Returns events wit…
get_single_zohodesk_root_category_by_id
Get details of a root category by id in Zoho Desk. Returns fields including name, description, creat…
list_all_zohodesk_root_categories
List root categories with required parameters from and limit in Zoho Desk. Returns fields including…
create_a_zohodesk_root_category
Create a root category in Zoho Desk with required fields name, description, status, visibility, arti…
get_single_zohodesk_category_tree_by_id
Get the full category tree for a root category in Zoho Desk using id. Returns fields including name,…
delete_a_zohodesk_root_category_moderator_by_id
Remove moderators from a root category in Zoho Desk using rootCategoryId and moderatorIds. Returns s…
create_a_zohodesk_root_category_moderator
Add moderators to a root category in Zoho Desk using id and moderatorIds. Returns success status, mo…
create_a_zohodesk_root_category_permalink
Add a permalink to a root category translation in Zoho Desk using root category id and locale. Retur…
delete_a_zohodesk_root_category_permalink_by_id
Remove a permalink of a root category translation in Zoho Desk. Requires id and locale. Returns prim…
create_a_zohodesk_helpdesk_section
Create a section with name and parentCategoryId in Zoho Desk. Returns id, name, description, visibil…
update_a_zohodesk_helpdesk_section_by_id
Update a helpdesk section by id in Zoho Desk. Returns fields including id, name, description, visibi…
get_single_zohodesk_helpdesk_section_by_id
Get a helpdesk section by id in Zoho Desk. Returns fields including name, description, visibility, s…
zohodesk_contracts_update_many_contracts
Update multiple contracts by providing ids, fieldName, isCustomField, and fieldValue in Zoho Desk. R…
get_single_zohodesk_article_feedback_by_id
Get details of a specific feedback comment in Zoho Desk by id. Returns fields including content, sta…
delete_a_zohodesk_article_feedback_by_id
Delete a feedback comment by id in Zoho Desk. Returns no content on success.…
zohodesk_article_feedback_convert_feedback_comment_to_ticket
Create a ticket from an article feedback comment in Zoho Desk using id. Returns ticketNumber, webUrl…
create_a_zohodesk_kbcategory_logo
Upload a logo image to Zoho Desk. Returns the id of the uploaded logo image.…
update_a_zohodesk_contract_by_id
Update a contract by id in Zoho Desk. Returns fields including associatedSLAId, modifiedTime, produc…
delete_a_zohodesk_contract_by_id
Delete contracts by moving them to the Recycle Bin in Zoho Desk. Requires contractIds list.…
list_all_zohodesk_article_feedback
List feedback comments on articles in Zoho Desk. Returns fields including id, content, createdTime,…
list_all_zohodesk_contracts
List all contracts in Zoho Desk. Returns fields including id, contractName, accountId, contractStatu…
get_single_zohodesk_contract_by_id
Get a contract by id in Zoho Desk. Returns contractName, contractStatus, startDate, endDate, product…
create_a_zohodesk_contract
Create a contract with required parameters departmentId, ownerId, accountId, contractName, and start…
zohodesk_translation_attachments_download_article_translation_attachment
Download article translation attachment content for article_id, locale, and id in Zoho Desk. Returns…
create_a_zohodesk_portal_gallery_attachment
Upload attachments to your portal gallery in Zoho Desk. Requires workspaceId and attachmentType. Ret…
get_single_zohodesk_transaltions_permalink_by_id
Get permalinks of a translation by article id and locale in Zoho Desk. Returns primaryPermalink and…
update_a_zohodesk_transaltions_permalink_by_id
Update permalink of translation for article_id and locale in Zoho Desk. Returns primaryPermalink as…
delete_a_zohodesk_transaltions_permalink_by_id
Remove redirection permalink from translation using article id and locale in Zoho Desk. Returns no c…
create_a_zohodesk_translation_attachment
Attach files to a translation of an article in Zoho Desk using article_id and locale. Returns resour…
get_single_zohodesk_translation_attachment_by_id
Get attachments for an article translation in Zoho Desk using article_id and locale. Returns resourc…
delete_a_zohodesk_translation_attachment_by_id
Dissociate attachments from a translation in Zoho Desk using article id and locale. Requires attachm…
zohodesk_translation_attachments_upload_and_associate_attachments
Upload and associate an attachment to an article translation in Zoho Desk. Requires article id, loca…
get_single_zohodesk_article_translation_by_id
Get a specific translation of an article in Zoho Desk using article id and locale. Returns fields in…
zohodesk_article_translations_like_translation
Add a like to a translation for an article in Zoho Desk. Requires article id and locale. Returns no…
zohodesk_article_translations_dislike_translation
Add a dislike to a translation for an article in Zoho Desk. Requires article id and locale. Returns…
delete_a_zohodesk_article_translation_by_id
Trash an article translation by article_id and locale in Zoho Desk. The response returns no content…
create_a_zohodesk_article_translation
Add a translated version of an article in Zoho Desk. Requires article id, title, answer, status, per…
update_a_zohodesk_article_translation_by_id
Edit a translated article by article id and locale in Zoho Desk. Returns fields including modifiedTi…
zohodesk_articles_preview_article
Create a preview of an article in Zoho Desk with title and answer. Returns the title and answer fiel…
update_a_zohodesk_help_articles_position_by_id
Update article position in Zoho Desk by repositioning articles within a leaf category identified by…
get_single_zohodesk_article_statistic_by_id
Get article statistics for id in Zoho Desk. Returns feedbackCount, likeCount, dislikeCount, viewCoun…
get_single_zohodesk_article_history_by_id
Get article history for id in Zoho Desk. Requires from and limit query parameters. Returns eventTime…
list_all_zohodesk_article_translations
Get translations of an article in Zoho Desk by article id. Returns fields including id, title, local…
delete_a_zohodesk_article_by_id
Move articles to trash in Zoho Desk. Requires ids array of article ids to be deleted. Returns succes…
zohodesk_articles_validate_permalink
Validate permalink availability for a help article in Zoho Desk. Requires permalink. Returns isAvail…
zohodesk_articles_article_count
Get the number of articles published in Zoho Desk knowledge base filtered by optional categoryId, au…
create_a_zohodesk_article
Create an article in Zoho Desk with required parameters categoryId, title, answer, status, and permi…
update_a_zohodesk_article_by_id
Update an article by id in Zoho Desk. Returns fields including id, title, answer, status, permission…
list_all_zohodesk_group_users
List users in a group in Zoho Desk by group id. Returns user id, name, emailAddress, userType, statu…
create_a_zohodesk_group_user
Add users to a specific group in Zoho Desk. Requires group id and a list of user ids to be added. Th…
delete_a_zohodesk_group_user_by_id
Remove users from group in Zoho Desk using group id and userIds. Returns no content on success.…
list_all_zohodesk_articles
List articles with parameters from, limit, sortBy, status, categoryId, permission, authorId, and mod…
get_single_zohodesk_article_by_id
Get article by id in Zoho Desk. Returns fields including title, summary, author, createdTime, modifi…
zohodesk_tickets_map_articles_to_tickets
Map articles to a specific ticket in Zoho Desk using ticket id and an array of article ids. Returns…
delete_a_zohodesk_label_by_id
Delete a label by id in Zoho Desk. Returns no content on success.…
list_all_zohodesk_label_users
List users under a label in Zoho Desk using label id. Returns user id, name, emailAddress, userType,…
create_a_zohodesk_label_user
Assign label to multiple users in Zoho Desk using label id and userIds. Returns no content on succes…
zohodesk_labels_delete_labels_by_ids
Delete labels by labelIds in Zoho Desk. Returns no content on success.…
delete_a_zohodesk_label_user_by_id
Remove users under a label in Zoho Desk using label id and userIds. Returns no content on success.…
update_a_zohodesk_label_by_id
Update label details by id in Zoho Desk. Returns id, name, count, createdTime, modifiedTime, prefere…
create_a_zohodesk_label
Create a label with name and helpCenterId in Zoho Desk. Returns id, name, helpCenterId, count, creat…
get_single_zohodesk_label_by_id
Get details of a specific label in Zoho Desk by id. Returns fields including name, count, createdTim…
list_all_zohodesk_labels
List labels with optional filtering by helpCenterId in Zoho Desk. Returns id, name, count, createdTi…
create_a_zohodesk_user_badge
Add specified badges to a user in Zoho Desk. Requires user id and badgeIds. Returns success status,…
delete_a_zohodesk_user_badge_by_id
Remove badges from user with id in Zoho Desk. Requires badgeIds list. Response returns success statu…
delete_a_zohodesk_user_label_by_id
Remove labels from a user in Zoho Desk using id and labelIds. Returns success status, id, and errors…
list_all_zohodesk_user_badges
List user badges for id in Zoho Desk. Returns badge fields: id, name, description, isCustom, and ico…
list_all_zohodesk_user_groups
List user groups for a user in Zoho Desk. Requires user id. Returns groups with fields id, name, add…
list_all_zohodesk_user_labels
List labels of a user in Zoho Desk using user id. Returns label id, name, isPrimary status, helpCent…
create_a_zohodesk_user_label
Assign labels to a user in Zoho Desk using user id and labels list. Returns success status, label id…
update_a_zohodesk_user_by_id
Update details of user with id in Zoho Desk. Returns fields id, name, contactId, email (emailAddress…
get_single_zohodesk_user_by_id
Get details of a specific user in Zoho Desk by id. Returns fields including lastAccessedTime, photoU…
get_single_zohodesk_help_center_by_id
Get details of a specific help center in Zoho Desk using id. Returns fields like name, url, status,…
create_a_zohodesk_product_account
Associate or dissociate accounts with a product in Zoho Desk using product id and account ids. Retur…
list_all_zohodesk_help_centers
List help centers in Zoho Desk. Returns fields including id, name, isDefault, departmentIds, isMulti…
update_a_zohodesk_help_center_site_map_by_id
Update Helpcenter sitemaps for the given helpCenter id in Zoho Desk. This operation generates new si…
list_all_zohodesk_product_contacts
List contacts associated with a product in Zoho Desk. Returns fields including id, firstName, lastNa…
create_a_zohodesk_product_contact
Associate or dissociate contacts with a product in Zoho Desk using product id and contact ids. Retur…
list_all_zohodesk_product_accounts
List accounts associated with a product in Zoho Desk using product id. Returns accountName, email, p…
update_a_zohodesk_product_by_id
Update product details by id in Zoho Desk. Returns fields: unitPrice (price), modifiedTime (last upd…
delete_a_zohodesk_product_by_id
Move products to trash in Zoho Desk using productIds and optionally departmentId. Returns no content…
zohodesk_products_duplicate_records
Get duplicate product records by productName in Zoho Desk. Returns id, productName, unitPrice, and p…
list_all_zohodesk_product_tickets
List tickets for a specific product in Zoho Desk using id. Returns ticketNumber, sentiment, statusTy…
get_single_zohodesk_product_by_id
Get a single product by id in Zoho Desk. Returns fields including productName, productCode, unitPric…
list_all_zohodesk_products
List products with optional filtering by viewId, from, limit, departmentId, ownerId, sortBy, fields,…
create_a_zohodesk_product
Create a product with departmentIds and productName in Zoho Desk. Returns id, productName, productCo…
update_a_zohodesk_account_by_id
Update details of an existing account in Zoho Desk using id. Returns fields including accountName, p…
list_all_zohodesk_ticket_tasks
List tasks by ticket id in Zoho Desk. Returns task fields including subject, dueDate, status, priori…
delete_a_zohodesk_spam_task_by_id
Delete spam tasks by providing taskIds in Zoho Desk. Returns success status, id, and error details f…
list_all_zohodesk_account_products
List products for a specific account in Zoho Desk. Requires account id. Returns product id, productN…
zohodesk_spam_tasks_empty_spam_tickets
Delete all spam tasks for a specified department in Zoho Desk. Requires departmentId. Response confi…
list_all_zohodesk_associated_contacts
List contacts associated with an account in Zoho Desk. Requires account id. Returns contact fields i…
update_a_zohodesk_account_contact_mapping_by_id
Update account-contact mapping by id in Zoho Desk. Returns mappingId, accountId, contactId, mappingT…
create_a_zohodesk_account_product
Associate or dissociate products with an account in Zoho Desk using account id, product ids, and ass…
get_single_zohodesk_account_history_by_id
Get ticket history for an account in Zoho Desk using id. Returns ticketNumber, statusType, subject,…
zohodesk_contracts_contracts_count
Get the count of contracts for a given viewId and departmentId in Zoho Desk. Returns the count field…
zohodesk_help_center_contacts_invite_contact_to_help_center
Invite a contact as an end-user to a help center in Zoho Desk using contact id and helpCenterId. Ret…
delete_a_zohodesk_contact_photo_by_id
Delete contact photo for contact with id in Zoho Desk. Returns no content on success.…
list_all_zohodesk_acoount_sla
List SLAs for an account in Zoho Desk using account id. Returns slaName, id, isActive status, and de…
create_a_zohodesk_acoount_sla
Associate or dissociate an SLA from an account in Zoho Desk using account id and sla_id. The respons…
get_single_zohodesk_account_statistic_by_id
Get overall statistics for an account in Zoho Desk using id. Returns fields including firstResponseT…
delete_a_zohodesk_task_by_id
Delete tasks by moving them to the Recycle Bin in Zoho Desk. Requires entityIds list of task IDs to…
zohodesk_tasks_tasks_count
Get the number of tasks for a specified viewId and departmentId in Zoho Desk. Returns the count fiel…
zohodesk_tasks_update_many_tasks
Update multiple tasks by providing ids, fieldName, and optionally fieldValue and isCustomField in Zo…
zohodesk_help_center_contacts_invite_multiple_contacts_to_help_center
Invite multiple contacts to a help center in Zoho Desk using helpCenterId and contactIds. Returns su…
zohodesk_contacts_mark_contact_as_spam
Mark contacts as spam using Zoho Desk. Requires ids (list of contact ids) and isSpam (boolean) to ma…
zohodesk_contacts_contacts_by_id
Get details of specific contacts by ids in Zoho Desk. Requires ids parameter with up to 20 contact i…
create_a_zohodesk_task
Create a task with departmentId and subject in Zoho Desk. Returns id, subject, departmentId, dueDate…
update_a_zohodesk_task_by_id
Update task details by id in Zoho Desk. Returns fields including modifiedTime, subject, departmentId…
zohodesk_accounts_update_many_accounts
Update multiple accounts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success s…
zohodesk_contacts_update_many_contacts
Update multiple contacts by providing ids, fieldName, and fieldValue in Zoho Desk. Returns success s…
zohodesk_contacts_merge_contacts
Merge two or more contacts by specifying ids in Zoho Desk. Requires ids array. Returns merged contac…
create_a_zohodesk_account
Create an account with accountName in Zoho Desk. Returns fields including id, accountName, phone, ow…
delete_a_zohodesk_account_by_id
Delete accounts by moving them to the Recycle Bin in Zoho Desk. Requires accountIds list containing…
zohodesk_accounts_merge_accounts
Merge two or more accounts in Zoho Desk using id and ids. Returns merged account details including c…
zohodesk_accounts_accounts_count
Get accounts count with required parameter viewId. Returns the total number of accounts or those sta…
create_a_zohodesk_contact_account
Associate multiple accounts with a contact in Zoho Desk using contact id. Returns success status, ac…
zohodesk_contact_accounts_dissociate_accounts_from_contact
Dissociate multiple accounts from a contact in Zoho Desk using contact id and account ids. Returns s…
delete_a_zohodesk_contact_account_by_id
Dissociate account from contact using contact_id and id in Zoho Desk. Supports processing option to…
zohodesk_contacts_contacts_count
Get the count of contacts filtered by viewId in Zoho Desk. Returns the total number of contacts matc…
zohodesk_help_center_contacts_contact_status
Get status of contact in help centers by contact id in Zoho Desk. Returns helpCenter name, id, url,…
list_all_zohodesk_contact_accounts
List accounts associated with a contact in Zoho Desk using contact_id. Returns accountName, phone, e…
zohodesk_help_center_contacts_reject_contact
Reject a contact as an end-user invite in Zoho Desk help center using contact id and helpCenterIds.…
zohodesk_help_center_contacts_approve_contact
Approve a contact as an end-user in Zoho Desk help center using id and helpCenterIds. Returns approv…
get_single_zohodesk_contact_history_by_id
Get ticket history of a contact in Zoho Desk using contact id. Returns ticketNumber, statusType, sub…
create_a_zohodesk_contact_product
Associate or dissociate products with a contact in Zoho Desk using contact id, product ids, and asso…
list_all_zohodesk_contact_statistics
Get overall statistics of a contact in Zoho Desk using id. Returns fields including firstResponseTim…
list_all_zohodesk_contact_tickets
List tickets for a specific contact in Zoho Desk using contact id. Returns ticketNumber, status, sub…
list_all_zohodesk_contact_products
List products associated with a specific contact in Zoho Desk. Requires contact id. Returns product…
create_a_zohodesk_facebook_reply
Draft a Facebook reply for a ticket in Zoho Desk using ticket id. Returns summary, content, author d…
create_a_zohodesk_twitter_reply
Send a Twitter reply to a ticket in Zoho Desk using ticket id. Returns summary, author details, chan…
create_a_zohodesk_forum_reply
Create a forum reply for a ticket in Zoho Desk using ticket id. Returns fields including summary, co…
list_all_zohodesk_contact_profiles
Get contact profiles for contact with id in Zoho Desk. Returns profiles with fields id, name, displa…
create_a_zohodesk_reply_via_integrated_custom_channel
Send reply to a ticket in Zoho Desk using ticket id. Returns fields including summary, content, auth…
create_a_zohodesk_email_reply
Send an email reply to a ticket in Zoho Desk using ticket id. Required fields include content and fr…
update_a_zohodesk_contact_by_id
Update details of an existing contact in Zoho Desk using id. Returns fields including lastName, modi…
delete_a_zohodesk_contact_by_id
Move contacts to trash in Zoho Desk. Requires contactIds array in the request body. Returns no conte…
zohodesk_threads_get_latest_thread
Get the latest thread of a ticket in Zoho Desk using ticket id. Returns fields like id, summary, con…
create_a_zohodesk_contact
Create a contact with lastName in Zoho Desk. Returns fields including id, lastName, firstName, email…
zohodesk_tickets_delete_spam_tickets
Delete spam tickets by providing ticketIds in Zoho Desk. Returns success status, id, and error detai…
zohodesk_ticket_resolution_resolution_history
Get resolution history of a ticket in Zoho Desk using id. Returns modifiedTime, author details (firs…
list_all_zohodesk_ticket_metrics
Get ticket metrics for id in Zoho Desk. Returns firstResponseTime, reassignCount, outgoingCount, thr…
get_single_zohodesk_ticket_metric_by_id
Get ticket metrics for a ticket in Zoho Desk using id. Returns firstResponseTime, reassignCount, out…
list_all_zohodesk_ticket_queue_view_count
Get the number of tickets in a specific view in Zoho Desk. Requires viewId and departmentId. Returns…
list_all_zohodesk_agents_tickets_count
List all agentsTicketsCount with optional departmentId or agentIds in Zoho Desk. Returns agentId, on…
get_single_zohodesk_original_mail_content_by_id
Get original mail content including headers for a specific thread in a ticket in Zoho Desk. Requires…
delete_a_zohodesk_department_logo_by_id
Delete department logo for the department identified by id in Zoho Desk. Returns no content on succe…
list_all_zohodesk_channels
List configured channels in Zoho Desk. Returns fields including code, name, type, photoURL, departme…
list_all_zohodesk_archived_tickets
Get archived tickets list for a given department in Zoho Desk. Requires department_id. Returns ticke…
list_all_zohodesk_associated_tickets
List associated tickets in Zoho Desk with optional filters like from, limit, departmentId, assignee,…
get_single_zohodesk_ticket_resolution_by_id
Get ticket resolution details for ticket with id in Zoho Desk. Returns modifiedTime, author details…
update_a_zohodesk_ticket_resolution_by_id
Update ticket resolution for ticket with id in Zoho Desk. Returns modifiedTime, author details (firs…
delete_a_zohodesk_ticket_resolution_by_id
Delete a resolution for a ticket in Zoho Desk. Requires ticket id. Returns no content on success.…
create_a_zohodesk_department_agent
Associate agents to a department in Zoho Desk using department id and agentIds. Returns no content o…
delete_a_zohodesk_department_agent_by_id
Dissociate agents from a department in Zoho Desk using department id and agentIds. Returns no conten…
get_single_zohodesk_department_logo_by_id
Get department logo by id in Zoho Desk. Returns the logo image file with size specified by fileSize…
update_a_zohodesk_department_logo_by_id
Upload department logo for department with id in Zoho Desk. Requires a single image file (jpg, png,…
zohodesk_departments_department_count
Get the number of departments in Zoho Desk. Supports filtering by isEnabled. Returns count indicatin…
zohodesk_departments_fetch_multiple_departments
Get details of departments by departmentIds in Zoho Desk. Returns fields including id, name, descrip…
list_all_zohodesk_department_agents
List agents in a department in Zoho Desk using department_id. Returns agent id, name, emailId, statu…
list_all_zohodesk_departments
List departments with optional filters isEnabled and chatStatus in Zoho Desk. Returns fields includi…
get_single_zohodesk_department_by_id
Get details of a department by id in Zoho Desk. Returns fields including isAssignToTeamEnabled, chat…
update_a_zohodesk_department_by_id
Update department details by id in Zoho Desk. Returns fields: isAssignToTeamEnabled (team assignment…
zohodesk_departments_disable_department
Disable a department by id in Zoho Desk. Optionally move agents and emails to a new department using…
zohodesk_departments_check_duplicate_departments
Get check for duplicate departments by departmentName in Zoho Desk. Returns isDepartmentNameExist in…
create_a_zohodesk_department
Create a department with name and associatedAgentIds in Zoho Desk. Returns id, name, description, as…
delete_a_zohodesk_team_by_id
Delete a team by id in Zoho Desk. Requires ticketNewTeam, ticketNewAgent, taskNewTeam, and taskNewAg…
list_all_zohodesk_roles
List roles in Zoho Desk. Returns fields including id, name, description, isDefault, isVisible, repor…
zohodesk_tickets_ticket_history
Get ticket history for ticket with id in Zoho Desk. Returns events with actor details, eventTime, ev…
zohodesk_tickets_recalculate_skills
Recalculate skills for a ticket in Zoho Desk using id. Returns skillsInfo array with skillName, skil…
zohodesk_tickets_suggest_relevant_articles_for_ticket
Get relevant help articles for a ticket in Zoho Desk using ticket id. Returns articles with fields l…
zohodesk_tickets_execute_skill_based_assignment
Execute skill-based assignment for a ticket in Zoho Desk using ticket id. Returns isAssigned indicat…
zohodesk_agents_agents_by_role
List agents mapped to a specific role in Zoho Desk. Requires role_id. Returns associatedAgents array…
update_a_zohodesk_team_by_id
Update team details by id in Zoho Desk. Returns updated fields: rolesWithSubordinates, departmentId,…
create_a_zohodesk_team
Create a team with name and departmentId in Zoho Desk. Returns id, name, description, departmentId,…
zohodesk_tickets_mark_as_read
Mark a ticket as read by the user in Zoho Desk. Requires ticket id. The response confirms the ticket…
zohodesk_tickets_mark_as_unread
Mark a ticket as unread by the user in Zoho Desk. Requires ticket id. Returns no content on success.…
zohodesk_tickets_move_ticket
Move a ticket by id to a different department or forum sub-category in Zoho Desk. Provide department…
zohodesk_tickets_mark_ticket_as_spam
Mark tickets as spam in Zoho Desk using ids and isSpam. Returns confirmation of spam status update f…
zohodesk_tickets_empty_spam_tickets
Empty spam tickets for a specified department in Zoho Desk. Requires departmentId. The response conf…
zohodesk_tickets_bulk_update_tickets
Bulk update tickets by providing ids, fieldName, and optionally fieldValue and isCustomField in Zoho…
zohodesk_tickets_split_tickets
Split a ticket thread into a new ticket in Zoho Desk using ticket id and thread_id. Returns the new…
zohodesk_tickets_closed_many_tickets
Close multiple tickets by providing a list of ticket ids in Zoho Desk. Returns status of the close o…
zohodesk_tickets_merge_two_tickets
Merge two tickets by providing the id of the ticket to merge into and a list of ticket ids to merge.…
update_a_zohodesk_profile_by_id
Update profile by id in Zoho Desk. Returns updated profile fields including id, name, description, i…
delete_a_zohodesk_profile_by_id
Delete a profile by id in Zoho Desk and transfer its agents to the profile specified by transferToPr…
zohodesk_profiles_my_profile
Get profile details of the currently logged in user in Zoho Desk. Returns id, name, description, typ…
zohodesk_profiles_light_agent_profile
Get the light agent profile in Zoho Desk. Returns fields including id, name, description, type, isVi…
list_all_zohodesk_profile_permissions
Get profile permissions for the currently logged in user in Zoho Desk. Returns permissions for crmIn…
get_single_zohodesk_profile_by_id
Get details of a specific profile in Zoho Desk by id. Returns fields including id, name, description…
zohodesk_agents_agents_by_profile
List agents by profile_id in Zoho Desk. Returns agents' id, firstName, lastName, emailId, photoURL,…
zohodesk_agents_agents_count
Get agents count filtered by status, isConfirmed, and includeLightAgent in Zoho Desk. Returns count…
update_a_zohodesk_agent_photo_by_id
Upload the profile photo for the currently logged in agent in Zoho Desk. Requires uploading an image…
get_single_zohodesk_preference_by_id
Get preferences of the currently logged in agent in Zoho Desk. Returns fields like namePattern, arti…
delete_a_zohodesk_agent_photo_by_id
Delete the profile photo of the currently logged in agent in Zoho Desk. Returns no content on succes…
update_a_zohodesk_preference_by_id
Update the preferences of the currently logged in agent in Zoho Desk. Returns no content on success.…
zohodesk_agents_schedule_reassignment_for_deactivated_or_deleted_agents
Schedule reassignment of tickets, tasks, and automations from the agent identified by id to other ag…
zohodesk_agents_delete_unconfirmed_agents
Delete unconfirmed agents in Zoho Desk by providing a list of agentIds. Returns no content on succes…
delete_a_zohodesk_agent_by_id
Delete a confirmed agent by id in Zoho Desk. Optional parameters anonymizedName and isAnonymize cont…
zohodesk_agents_anonymize_deleted_agent
Anonymize deleted agent by id in Zoho Desk. Returns no content on success.…
get_single_zohodesk_agent_photo_by_id
Get agent photo by id and org_id in Zoho Desk. Returns the profile photo image file with size specif…
update_a_zohodesk_organization_favicon_by_id
Update organization favicon for organization_id in Zoho Desk. Returns faviIconURL with the updated f…
get_single_zohodesk_organization_favicon_by_id
Get the favicon for an organization in Zoho Desk using organization id. Returns the favicon image wi…
delete_a_zohodesk_organization_favicon_by_id
Delete the favicon for an organization in Zoho Desk. Requires organization id. Returns no content on…
update_a_zohodesk_organization_logo_by_id
Update organization logo for organization_id in Zoho Desk. Returns companyLogoURL with the new logo…
get_single_zohodesk_organization_logo_by_id
Get the logo for an organization in Zoho Desk using organization id. Returns the logo image file wit…
delete_a_zohodesk_organization_logo_by_id
Delete the logo for an organization in Zoho Desk. Requires organization_id. Returns no content on su…
create_a_zohodesk_agent
Create an agent in Zoho Desk with required parameters emailId, lastName, associatedDepartmentIds, an…
update_a_zohodesk_agent_by_id
Update agent details by id in Zoho Desk. Returns lastName, firstName, phone, rolePermissionType, ass…
zohodesk_agents_get_agent_by_agent_id
Get details of agents by agentIds in Zoho Desk. Returns fields id, firstName, lastName, emailId, rol…
zohodesk_agents_deactivate_agent
Deactivate an agent by id in Zoho Desk. Returns no content on success.…
zohodesk_agents_activate_agents
Activate agents by providing a list of agentIds in Zoho Desk. Returns no content on success.…
zohodesk_agents_reinvite_unconfirmed_agent
Send reinvitation mails to unconfirmed agents in Zoho Desk. Requires agentIds list. Returns no conte…
list_all_zohodesk_tickets_search
Search tickets in Zoho Desk using parameters like subject with wildcard search. Returns fields inclu…
get_single_zohodesk_contact_by_id
Get a single contact by id in Zoho Desk. Returns fields including firstName, lastName, email, phone,…
list_all_zohodesk_tasks
List tasks with optional filters like departmentId. Returns fields such as id, subject, status, prio…
list_all_zohodesk_search
Search tickets in Zoho Desk using query parameters. Returns matching tickets with fields like id, su…
get_single_zohodesk_task_by_id
Get task by id in Zoho Desk. Returns fields including subject, description, status, priority, dueDat…
list_all_zohodesk_me
Get information about the currently logged in agent in Zoho Desk. Returns fields including id, name,…
list_all_zohodesk_contacts
List contacts in Zoho Desk. Returns fields including id, firstName, lastName, email, phone, mobile,…
get_single_zohodesk_account_by_id
Get account details by id in Zoho Desk. Returns fields including accountName, country, industry, ema…
list_all_zohodesk_teams
List teams from all associated departments in Zoho Desk. Returns id, name, description, departmentId…
get_single_zohodesk_team_by_id
Get details of a team in Zoho Desk by id. Returns fields including rolesWithSubordinates, department…
list_all_zohodesk_accounts
List accounts in Zoho Desk. Returns fields including id, accountName, email, phone, website, created…
list_all_zohodesk_agents
List agents in Zoho Desk. Returns fields including id, name, emailId, status, rolePermissionType, is…
list_all_zohodesk_profiles
List user profiles in Zoho Desk. Returns id, name, description, type, isVisible, default status, and…
get_single_zohodesk_agent_by_id
Get details of an agent in Zoho Desk by id. Returns fields including name, emailId, role, profile, a…
list_all_zohodesk_accessible_organizations
Get accessible organizations using the current OAuth token in Zoho Desk. Returns organization detail…
list_all_zohodesk_conversations
List conversations for a ticket in Zoho Desk using id. Returns conversation summary, author details,…
get_single_zohodesk_thread_by_id
Get a single thread by id and ticket_id in Zoho Desk. Returns fields including content, plainText, a…
list_all_zohodesk_threads
List all threads for a ticket in Zoho Desk using ticket id. Returns thread id, author info, createdT…
zohodesk_tickets_get_by_number
Get tickets by searching with parameters such as subject in Zoho Desk. Returns fields including id,…
delete_a_zohodesk_ticket_by_id
Move tickets to the Recycle Bin in Zoho Desk. Requires ticketIds as a list of ticket IDs to move. Re…
update_a_zohodesk_ticket_by_id
Update a ticket by id in Zoho Desk. Returns fields including entitySkills (skill IDs mapped), modifi…
create_a_zohodesk_ticket
Create a ticket in Zoho Desk with required parameters subject and departmentId. The response include…
get_single_zohodesk_ticket_by_id
Get a ticket by id in Zoho Desk. Returns fields including id, subject, status, priority, description…
list_all_zohodesk_tickets
List tickets in Zoho Desk. Returns ticketNumber, subject, dueDate, departmentId, channel, isRead, re…
Enhanced
Zoho Desk
with AI Capabilities
AI Agent Toolset
AI Agent Toolset
MCP Server capabilities for seamless AI tool calling across all integration APIs
MCP Server capabilities for seamless AI tool calling across all integration APIs
Fine-Grained Control
Fine-Grained Control
Granular access control for all operations with custom method support
Granular access control for all operations with custom method support
Unlimited Customization
Unlimited Customization
Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.
Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.
Developer-First
Developer-First
Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain
Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain
Unified APIs for
Zoho Desk
Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.
Roles
The Role object represents a role of a User.
Unified User Directory API
Users
The User object represents a User.
Unified User Directory API
Me
Unified User Directory API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Fields
Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket,…
Unified Ticketing API
Ticket priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Workspaces
Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the…
Unified Ticketing API
Organizations
Organization represents the company or the entity using the ticketing system. An Organization can have one or more Workspaces and Users.
Unified Ticketing API
Search
Search endpoint for all the apps.
Unified Search API
Proxy API for
Zoho Desk
Access all of the
Zoho Desk
API without worrying about authentication and pagination.
Truto's Proxy APIs are a 1-to-1 mapping of the
Zoho Desk
Helpdesk
API.
API call us you
You call us, we call
Zoho Desk
and pass the response back in the same cycle.
Access all of the
Zoho Desk
API without worrying about authentication and pagination.
Truto's Proxy APIs are a 1-to-1 mapping of the
Zoho Desk
Helpdesk
API, you call us
we call
Zoho Desk
and pass the response back in the same cycle.
Account Linking
Use Truto's frontend SDK to link your
customer's
Zoho Desk
account.
We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.
Account Linking
Use Truto's frontend SDK to link your
customer's
Zoho Desk
account.
We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.
Seamless authentication
Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.
We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.
Seamless authentication
Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.
We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.
Unified response format
Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.
into a unified cursor based pagination and all of the data is always present in the result attribute.
Zoho Desk
We translate
pagination
Unified response format
Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.
into a unified cursor based pagination and all of the data is always present in the result attribute.
Zoho Desk
We translate
pagination
Get
Get
Zoho Desk
Zoho Desk
integrated into your app
integrated into your app
without the hassle
without the hassle
Our team understands what it takes to make a unified API implementation successful.
Our team understands what it takes to make a unified API implementation successful.
Boost customer satisfaction
When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!
Empower engineers
Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.
Boost profits
Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!
Wow your prospects
Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.
✨ Powered by AI
Customize the mappings as you need using AI.
Build your own unified API from scratch, aided by AI.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.
Take back focus where it matters. Let Truto do integrations.
Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.
We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.
Josh Benson,
CEO of Omnitrain