API integration
Expand your
Ticketing
integrations with the
Shortcut
API integration.
Unified
APIs for
Shortcut
Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs.
You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.
Users
The User object represents a User.
Unified User Directory API
Me
Unified User Directory API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Collections
Tickets can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Unified Ticketing API
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket types
Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc.
Unified Ticketing API
Ticket status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Search
Search endpoint for all the apps.
Unified Search API
Proxy API for
Shortcut
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Shortcut
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