API integration
Expand your
Helpdesk
integrations with the
LiveAgent
API integration.

superAI
Comprehensive Slack AI Agent toolset with fine-grained access control and MCP Server capabilities. Slack MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.
Users
The User object represents a User.
Unified User Directory API
Groups
Groups are a collection of users in the source application. In some applications, they might also be called Teams.
Unified User Directory API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Unified Ticketing API
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Enhanced
LiveAgent
with AI Capabilities
Unified APIs for
LiveAgent
Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.
Users
The User object represents a User.
Unified User Directory API
Groups
Groups are a collection of users in the source application. In some applications, they might also be called Teams.
Unified User Directory API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Unified Ticketing API
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Unified Ticketing API
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Unified Ticketing API
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Unified Ticketing API
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Unified Ticketing API
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Unified Ticketing API
Ticket status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Unified Ticketing API
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Unified Ticketing API
Proxy API for
LiveAgent

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.
Josh Benson,
CEO of Omnitrain