Zendesk

Zendesk

API integration

Expand your

Helpdesk

integrations with the

Zendesk

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

Perform all CRUD operations through our Proxy and Unified APIs.

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Trusted by world-class product and engineering teams

Trusted by world-class product and engineering teams

Building AI Agents for

Zendesk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

Zendesk

?

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive Zendesk AI Agent toolset with fine-grained access control and MCP Server capabilities. Zendesk MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

get_single_zendesk_user_by_id

Get information about a specific user in Zendesk. Requires id. Returns id, name, email, role, active…

list_all_zendesk_users

List users in Zendesk. Returns up to 100 users per page with id, name, email, role, and created_at f…

update_a_zendesk_user_by_id

Update users id in Zendesk. Requires id. Response returns id, name, email, role, suspended, created_…

delete_a_zendesk_user_by_id

Delete user id in Zendesk. Requires id. Returns user.id, active, and deleted fields to confirm delet…

create_a_zendesk_attachment

Create attachments filename Requires filename. Returns upload.token for further uploads and attachme…

get_single_zendesk_attachment_by_id

Get attachment details in Zendesk using id. Requires id. Returns id, file_name, content_url, content…

zendesk_attachments_download

Use this endpoint to download the file content of a Zendesk attachment. It returns the raw file asso…

zendesk_tickets_count

Get an approximate count of tickets in Zendesk. Returns count in the response. If the count exceeds…

delete_a_zendesk_ticket_by_id

Delete a specific ticket in Zendesk using id. Returns no content on success.

create_a_zendesk_ticket

Create ticket in Zendesk. Requires comment in request body. Returns ticket.id as identifier, status…

list_all_zendesk_tickets

List tickets in Zendesk. Returns id, subject, status, requester_id, and created_at for each ticket.

update_a_zendesk_ticket_by_id

Update ticket id in Zendesk. Requires id. Returns updated ticket with id, status, updated_at, and au…

get_single_zendesk_ticket_by_id

Get ticket id in Zendesk. Requires id. Returns ticket fields: id, subject, status, priority, request…

get_single_zendesk_user_by_id

Get information about a specific user in Zendesk. Requires id. Returns id, name, email, role, active…

list_all_zendesk_users

List users in Zendesk. Returns up to 100 users per page with id, name, email, role, and created_at f…

update_a_zendesk_user_by_id

Update users id in Zendesk. Requires id. Response returns id, name, email, role, suspended, created_…

delete_a_zendesk_user_by_id

Delete user id in Zendesk. Requires id. Returns user.id, active, and deleted fields to confirm delet…

list_all_zendesk_search

List search results in Zendesk. Requires query. Returns count, next_page, previous_page, and results…

Enhanced

Zendesk

with AI Capabilities

AI Agent Toolset

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Fine-Grained Control

Granular access control for all operations with custom method support

Granular access control for all operations with custom method support

Unified APIs

Unified APIs

Single API interface across multiple business domains and platforms

Single API interface across multiple business domains and platforms

Developer-First

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

Zendesk

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Roles

The Role object represents a role of a User.

View Docs

Unified User Directory API

Users

The User object represents a User.

View Docs

Unified User Directory API

Activities

Activities are the actions performed by users in the source application.

View Docs

Unified User Directory API

Utilization

Utilization object represents utilization reports.

View Docs

Unified User Directory API

Licenses

Licenses represent concepts like user seats in apps that support them

View Docs

Unified User Directory API

Attachments

Attachments are the files associated with a ticket or a comment.

View Docs

Unified Ticketing API

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

View Docs

Unified Ticketing API

Contacts

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

View Docs

Unified Ticketing API

Teams

Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.

View Docs

Unified Ticketing API

Tickets

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

View Docs

Unified Ticketing API

Fields

Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket,…

View Docs

Unified Ticketing API

Ticket status

Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.

View Docs

Unified Ticketing API

Users

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

View Docs

Unified Ticketing API

Search

Search endpoint for all the apps.

View Docs

Unified Search API

Proxy API for

Zendesk

Access all of the

Zendesk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Zendesk

Helpdesk

API.

API call us you

You call us, we call

Zendesk

and pass the response back in the same cycle.

Access all of the

Zendesk

API without worrying about authentication and pagination. 

Truto's Proxy APIs are a 1-to-1 mapping of the

Zendesk

Helpdesk

API, you call us

we call

Zendesk

and pass the response back in the same cycle.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Zendesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Account Linking

Use Truto's frontend SDK to link your

customer's

Zendesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication 

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Zendesk

We translate

pagination

Unified response format

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Zendesk

We translate

pagination

Get

Get

Zendesk

Zendesk

integrated into your app

integrated into your app

without the hassle

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Boost customer satisfaction

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Developers

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Profits

Boost profits 

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

Wow Experience

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

Tick Icon

Customize the mappings as you need using AI.

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Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain