Freshdesk

API integration

Expand your

Helpdesk

integrations with the

Freshdesk

API integration.

Perform all CRUD operations through our Proxy and Unified APIs.

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Trusted by world-class product and engineering teams

Building AI Agents for

Freshdesk

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

Building AI Agents for

Freshdesk

Explore SuperAI

Building Scalable Integrations?

Explore Unified APIs

superAI

Comprehensive Freshdesk AI Agent toolset with fine-grained access control and MCP Server capabilities. Freshdesk MCP Servers works seamlessly with Cursor and Claude AI editors for immediate consumption. Integrates with all popular LLM frameworks including LangChain and PyDantic for advanced AI orchestration.

get_single_freshdesk_role_by_id

Get information about a specific role by id in Freshdesk. Returns id, name, description, default sta…

list_all_freshdesk_roles

List all roles in Freshdesk. Returns id, name, description, default status, created_at, and updated_…

freshdesk_contacts_merge

Merge two or more duplicate contacts in Freshdesk using primary_contact_id and secondary_contact_ids…

freshdesk_contacts_soft_delete

Soft delete a contact by id in Freshdesk. Returns no content on success.…

update_a_freshdesk_contact_by_id

Update a contact by id in Freshdesk. Returns fields including id, name, email, job_title, language,…

create_a_freshdesk_contact

Create a contact in Freshdesk with mandatory parameters name, email, phone, mobile, twitter_id, or u…

delete_a_freshdesk_contact_by_id

Permanently delete a contact by id in Freshdesk. Requires the contact to be soft deleted or use forc…

list_all_freshdesk_contacts

List all contacts in Freshdesk. Returns fields including id, name, email, language, time_zone, creat…

get_single_freshdesk_contact_by_id

Get information about a specific contact in Freshdesk by id. Returns fields including active status,…

delete_a_freshdesk_ticket_by_id

Delete a ticket by id in Freshdesk. Deleted tickets can be restored using the Restore Ticket API. Re…

freshdesk_tickets_restore

Restore a ticket by id in Freshdesk. Returns no content on success.…

freshdesk_tickets_bulk_delete

Delete multiple tickets by providing their ids in Freshdesk. Returns a job_id and href to track the…

create_a_freshdesk_ticket

Create a ticket in Freshdesk with required parameters email, status, priority, and source. Returns f…

update_a_freshdesk_ticket_by_id

Update a ticket by id in Freshdesk. Returns updated ticket fields including id, status, priority, re…

list_all_freshdesk_tickets

List all tickets in Freshdesk. Returns tickets with fields such as id, subject, status, priority, re…

get_single_freshdesk_ticket_by_id

Get information about a specific ticket in Freshdesk by id. Returns fields including id, subject, de…

Enhanced

Freshdesk

with AI Capabilities

AI Agent Toolset

MCP Server capabilities for seamless AI tool calling across all integration APIs

Fine-Grained Control

Granular access control for all operations with custom method support

Unlimited Customization

Customize tool descriptions and parameters down to the finest detail for a workflow that feels built for you.

Developer-First

Integrate with MCP clients like Cursor and Claude, or use frameworks like Langchain

Unified APIs for

Freshdesk

Skip writing code for every integration. Save time by using Truto's category-specific Unified APIs. You can use the schema we provide out of the box or customize and override the mappings to suit your needs with AI.

Roles

The Role object represents a role of a User.

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Unified User Directory API

Users

The User object represents a User.

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Unified User Directory API

Attachments

Attachments are the files associated with a ticket or a comment.

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Unified Ticketing API

Comments

Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.

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Unified Ticketing API

Contacts

Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.

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Unified Ticketing API

Tickets

Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.

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Unified Ticketing API

Ticket types

Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc.

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Unified Ticketing API

Fields

Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket,…

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Unified Ticketing API

Ticket status

Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.

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Unified Ticketing API

Ticket priorities

Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.

View Docs

Unified Ticketing API

Users

Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.

View Docs

Unified Ticketing API

Proxy API for

Freshdesk

Access all of the

Freshdesk

API without worrying about authentication and pagination.

Truto's Proxy APIs are a 1-to-1 mapping of the

Freshdesk

Helpdesk

API.

API call us you

You call us, we call

Freshdesk

and pass the response back in the same cycle.

Access all of the

Freshdesk

API without worrying about authentication and pagination.

Truto's Proxy APIs are a 1-to-1 mapping of the

Freshdesk

Helpdesk

API, you call us

we call

Freshdesk

and pass the response back in the same cycle.

Account Linking

Use Truto's frontend SDK to link your

customer's

Freshdesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Account Linking

Use Truto's frontend SDK to link your

customer's

Freshdesk

account.

We handle all the OAuth and API key flows. You do not need to create the OAuth app as well.

Seamless authentication

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Seamless authentication

Don't spend time refreshing access tokens, and figuring out how to store them securely. We do it for you.

We also sprinkle them into the API requests. So you just have to deal with 1 API key, ours.

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Freshdesk

We translate

pagination

Unified response format

Truto follows a single response format for it's Proxy and Unified APIs across all the integrations.

into a unified cursor based pagination and all of the data is always present in the result attribute.

Freshdesk

We translate

pagination

Get

Freshdesk

integrated into your app

without the hassle

Our team understands what it takes to make a unified API implementation successful.

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Boost customer satisfaction

When customers can easily integrate their new products into their existing systems, they’re more likely to stick around. It’s just common sense!

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Empower engineers

Who wants to do boring grunt work? Not engineers! By taking care of integrations for them, they’ll have more time to focus on what really matters - making a great product.

Boost profits

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Boost profits

Optimise developer resources. Truto frees up time and saves money. Say hello to a healthier bottom line!

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

Wow your prospects

Say 'Yes' to every integration request your prospects ask you for. Integrations should not deter deal closures.

✨ Powered by AI

Customize the mappings as you need using AI.

Build your own unified API from scratch, aided by AI.

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

Take back focus where it matters. Let Truto do integrations.

Learn more about our unified api service and solutions. A short, crisp 30 minute call with folks who understand the problem of alternatives.

Talk to us

We have been able to dramatically accelerate our GTM timeline by several months as a result of Truto. The devs at Truto worked with us to build a unified API structure with our team so that we have a solid base for future integrations as well. The support has been very quick to respond to our inquiries and provide timely resolutions for our requests.

Josh Benson,

CEO of Omnitrain

Freshdesk

Freshdesk

API integration

Enhanced

Freshdesk

with AI Capabilities

Unified APIs for

Freshdesk

Proxy API for

Freshdesk

Account Linking

Account Linking

Seamless authentication

Seamless authentication

Unified response format

Unified response format

Get

Get

Freshdesk

Freshdesk

integrated into your app

integrated into your app

without the hassle

without the hassle

✨ Powered by AI

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Take back focus where it matters. Let Truto do integrations.

Did our integrations roster hit the spot?

Did our integrations roster hit the spot?